At JKASTA Export, we want you to be completely satisfied with your purchase. If you are not fully satisfied with your ladies' or gents' bag, we offer a straightforward return and refund process. Please read the following policy to understand how we handle returns, refunds, and exchanges.
1. Return Eligibility
To qualify for a return, the following conditions must be met:
- Condition of the Product:
- The item must be unused, in its original condition, and with all tags and packaging intact.
- The item should not show signs of wear or damage.
- For bags, ensure that no scuffs, stains, or any other signs of usage are present.
- Return Window:
- Returns must be initiated within 7 days of receiving your order. After this period, we will not be able to offer a return, exchange, or refund.
- Exclusions:
- Personalized, custom-made, or final-sale items cannot be returned or exchanged.
- Items purchased during special sales, promotions, or clearance events may have different return policies.
2. How to Initiate a Return
If your purchase meets the eligibility criteria, follow these steps to initiate a return:
- Step 1: Contact Us:
- Email us at support.jkasta@gmail.com or use the "Contact Us" form on our website to notify us of your intent to return the item.
- Provide your order number, a description of the item(s) you are returning, and the reason for the return.
- Step 2: Return Authorization:
- Once we receive your return request, we will process it and send you a Return Authorization (RA) number.
- This number must be included in your return package to ensure smooth processing.
- Step 3: Packaging Your Return:
- Carefully package the item(s) in the original packaging (if available). The product should be secure to avoid damage during return shipping.
- Clearly mark the RA number on the package.
- Step 4: Shipping Your Return:
- You are responsible for the return shipping costs unless the return is due to a defective or incorrect item. In such cases, we will cover the return shipping costs.
- We recommend using a trackable shipping service or purchasing shipping insurance, as we are not responsible for lost or damaged returns.
3. Refund Process
Once we receive and inspect the returned item(s), we will process your refund. The following guidelines apply:
- Refund Method:
- Refunds will be issued to the original payment method used for the purchase.
- If you used a credit or debit card, the refund may take 4-5 business days to appear on your statement, depending on your card issuer’s policies.
- If you paid via UPI or other digital wallets, the refund will be processed to the same account.
- Refund Amount:
- We will refund the purchase price of the returned item(s), excluding the original shipping and handling fees, unless the return is due to a defective or incorrect item.
- Any applicable taxes will be refunded, but restocking fees (if applicable) will be deducted from the refund amount.
- Partial Refunds:
- In cases where the item has been used or is not in its original condition (e.g., it has been damaged or altered), we reserve the right to issue a partial refund, depending on the condition of the returned item.
4. Exchanges
We currently do not offer direct exchanges. If you wish to exchange your item for a different color, size, or style, we recommend that you return the original item following the process outlined above and place a new order for the desired item.
5. Defective or Incorrect Items
If you receive a defective, damaged, or incorrect item, please follow these steps:
- Step 1: Notify Us:
- Contact us within 7 days of receiving the item to report the issue. Please provide your order number and a detailed description of the issue, along with photographs of the defective or incorrect item.
- Step 2: Return Authorization:
- We will provide you with a pre-paid return shipping label and a Return Authorization (RA) number.
- Step 3: Return Shipping:
- Use the pre-paid shipping label to return the item to us at no cost. The item should be securely packaged to avoid any further damage.
- Refund or Replacement:
- Once we receive the defective or incorrect item, we will issue a full refund to your original payment method, or we can send you a replacement product (if available), based on your preference.
6. Restocking Fees
In some cases, a restocking fee may apply. This will be clearly communicated to you before you initiate a return. Restocking fees are generally applied to items that are returned in a condition that is not in line with our return policy (e.g., damaged items or items without the original packaging). The fee will be deducted from your refund amount.
7. Late or Missing Refunds
If you haven’t received a refund yet, please check the following:
- Bank or Payment Provider:
- There may be a delay in the refund processing through your bank or payment provider. Please contact them directly if the refund has not appeared in your account after the stated processing time.
- Contact Us:
- If you have followed the above steps and still haven’t received your refund, please contact us at help.jkasta@gmail.com and we will assist you in tracking your refund.
8. Contact Us
If you have any questions or need further assistance with our Return & Refund Policy, please contact us:
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Email: support.jkasta@gmail.com
- We strive to ensure your satisfaction with every purchase and are here to assist with any issues that may arise.
